Getting Started
Sign in, connect your device, sync activity, configure your profile, settings, and troubleshooting.
Creating Your Account
What is Vantage Fit and how does it work?Vantage Fit is a corporate wellness app that helps employees track steps, join challenges, earn rewards, and build healthy habits — all through their phone.How do I sign in to Vantage Fit?Sign in to Vantage Fit using your work email with a password, OTP, or Single Sign-On — depending on what your employer has enabled.How do I register with my work email?Register for Vantage Fit using your work email if your employer has enabled self-registration. Complete the registration form, verify with OTP, and start tracking.How do I sign in using Single Sign-On (SSO)?Sign in to Vantage Fit with SSO by searching for your organization or entering your work email — you'll be redirected to your company's identity.What is OTP sign-in and how do I use it?OTP sign-in sends a 4-digit code to your registered email so you can sign in to Vantage Fit without remembering a password. The code is valid for 10 minutes.How do I reset my password?Reset your Vantage Fit password by tapping Forgot Password on the sign-in screen. A reset link is sent to your email — valid for 1 hour, single use.
Setting Up Your Profile
How do I complete the onboarding health profile?After signing in for the first time, Vantage Fit walks you through a health profile setup — including height, weight, fitness goal, and activity level.Can I skip the onboarding process?Yes — you can skip the Vantage Fit onboarding health profile and go straight to summary page. You can complete it later from Profile settings.How do I edit my health profile later?Edit your health profile anytime in Profile settings. Update height, weight, fitness goal, or activity level — BMI and calories are recalculated automatically.How do I change measurement units (km, lbs, etc.)?Change your measurement units in Vantage Fit for distance, weight, height, water, and energy. Go to Settings and tap Unit Settings.What is Lite Mode?If your Vantage Fit app only shows step tracking and Race challenges, your company is using Lite Mode — a simplified, steps-only experience.
Connecting a Fitness Device
Do I need a fitness tracker or smartwatch?No — Vantage Fit tracks your steps using your phone. Wearables like Fitbit, Garmin, Apple Watch, and Samsung Watch are optional but add extra data.How do I connect Apple Health (iPhone)?Connect Vantage Fit to Apple Health to automatically sync your steps, workouts, and health data. Apple Health is connected on first sign-in.What Does Health Connect Do on Android?Learn how Vantage Fit uses Health Connect on Android for supported health data like workouts, sleep, and heart rate.How does my Apple Watch work with Vantage Fit?Your Apple Watch works with Vantage Fit automatically through Apple Health — no extra setup needed. Steps and workouts from your Watch sync seamlessly.How do I connect my Fitbit?Connect your Fitbit to Vantage Fit through Settings to sync your steps and workouts. You'll sign in to Fitbit within the app and authorize data sharing.How do I connect my Garmin?Connect your Garmin watch to Vantage Fit through Settings. Garmin updates Vantage Fit automatically after your device syncs to Garmin Connect.How do I connect my Samsung Watch?Connect your Samsung Watch to Vantage Fit on Android from Device Management.Can I use Mi Band, Amazfit, Huawei, or other wearables?Learn how to use Mi Band, Amazfit, Huawei, and other wearables with Vantage Fit on iPhone and Android.How do I change or disconnect my fitness device?Change or disconnect your fitness device in Vantage Fit from Settings. Fitbit and Garmin disconnect in-app; phone health permissions are managed in phone settings.Can I Connect Multiple Devices at the Same Time?Vantage Fit uses one primary device at a time for step data to avoid double-counting. Learn how device priority works and how to switch between devices.What Does Health Connect Do on Android?Understand how Vantage Fit uses Health Connect on Android for supported health data like workouts, sleep, and heart rate.How Do I Connect My Samsung Watch on Android?Connect your Samsung Galaxy Watch to Vantage Fit on Android from Device Management.
Syncing Your Activity
How does step syncing work?Vantage Fit syncs your steps automatically from your phone or wearable. Here's how syncing works on iPhone and Android, and what to do if steps aren't.How do I manually sync my steps?Manually sync your steps in Vantage Fit by opening the app or tapping Sync from the Plus menu. There's a 15-second minimum between syncs.Why are my steps different from my device?Your step count in Vantage Fit may differ from your fitness device due to supported step sources, sync timing, counting methods, and device priority.Does Vantage Fit sync when the app is closed?Learn how Vantage Fit updates steps when the app is closed, and how to improve background updates on Android.
Settings & Account
How do I set daily reminders?Set up daily reminders for mood, water, and meal logging in Vantage Fit with customizable times and repeat days.How do I change my password?Learn how to change your Vantage Fit password, when the option is available, and what to do if you've forgotten your current password.How Do I Manage My Profile?Learn how to view and edit your profile in Vantage Fit — update your photo, name, health data, and see how changes affect your BMI and calorie targets.What is Wheelchair Mode?Wheelchair Mode in Vantage Fit adapts GPS workout tracking for wheelchair users, adding a dedicated Wheelchair workout type with route, distance, and pace.What Notifications Will I Receive?Learn about the push notifications, in-app alerts, and configurable reminders you'll receive in Vantage Fit, and how to control them.What Settings Can I Change?A complete guide to all settings available in Vantage Fit — toggles, unit settings, reminders, wearable connections, permissions, and account options.
Settings & Preferences
How Do I Change the App Language?Change the language in Vantage Fit. 13 languages are supported, including English, Arabic, Spanish, French, and German. Learn how to switch on iOS and Android.How Does Vantage Fit Protect My Data?Vantage Fit protects your health data with regional isolation, encryption, limited admin visibility, and self-service deletion — individual data stays yours.
Web App
Using Vantage Fit on the Web AppLearn what you can and can't do on the Vantage Fit web app. It offers challenges, leaderboards, and content but requires the mobile app for the full experience.How Do I Sign In to Vantage Fit on the Web?Learn how to open the Vantage Fit web app from your Vantage Fit emails and sign in with your work email and password.How Do I Use the Today Page on the Web?Learn how to use the Today page on the Vantage Fit web app to view daily stats, log water and mood, track challenge progress, and browse health articles.
Android
Troubleshooting
My steps aren't syncing — what do I do?If your steps aren't appearing in Vantage Fit, try these fixes: check device permissions, open the app to trigger sync, verify your device connection.Steps don't sync on Android when app is closedFix Android background sync issues for Vantage Fit — disable battery optimization and enable unrestricted background activity for accurate step tracking.My Garmin stopped syncingFix Garmin sync issues in Vantage Fit — If your Garmin stops syncing, the connection may have expired. Disconnect and reconnect to fix it.I can't connect my FitbitTroubleshoot Fitbit connection issues in Vantage Fit — fix connection errors, permission problems, connection limits, and sync failures.I forgot my passwordReset your Vantage Fit password via email, or sign in with a one-time code (OTP) instead. Here's how to get back into your account.My account is lockedHow to unlock your Vantage Fit account after it gets locked from too many wrong password attempts.I'm not receiving my OTP emailTroubleshoot missing OTP emails from Vantage Fit — check spam, verify timing, confirm your email, and other solutions.I see 'company not found' when signing inFix the 'Company Not Found' error when signing into Vantage Fit — common causes include wrong email, unmapped domain, and regional instance routing.I keep getting 'Session expired'Why your Vantage Fit session keeps expiring and how to fix frequent sign-out issues caused by sign-in time limit, inactivity, or one-browser restriction.A challenge isn't showing up for meFind out why a Vantage Fit challenge is not visible in your app — check targeting, enrollment status, tabs, and invitation emails.How do I delete my account?Step-by-step guide to deleting your Vantage Fit account, including OTP verification, data handling, and company-specific options.My leaderboard score looks wrongUnderstand why your Vantage Fit leaderboard score may look incorrect — sync delays, score caps, and team scoring explained.I joined a challenge late — do I get points for past days?How late joining affects your challenge score in Vantage Fit — why past days don't count, what happens if you leave and rejoin, and how to make the most of it.My GPS workout shows 0 distanceFix GPS workout tracking issues in Vantage Fit — check location and motion permissions, GPS signal quality, and indoor limitations.I'm not receiving emails from Vantage FitTroubleshoot missing Vantage Fit emails — check spam filters, email configuration, disabled email types, and verify your registered email address.The food I want to log isn't in the databaseWhat to do when a food item is missing from the Vantage Fit food database — use manual entry, suggest additions, or try Quick Tray for frequent items.How Do I Fix Battery Optimization Issues on Android?Fix battery optimization on Android so Vantage Fit can sync steps in the background. Per-manufacturer instructions for Samsung, Xiaomi, Huawei, and more.Common Android-Specific IssuesFixes for Android-specific problems in Vantage Fit — background sync, Health Connect, vehicle detection, Samsung Watch, notification channels, and app crashes.I'm Having Issues with the Web AppCommon Vantage Fit web app issues and fixes — sign-in problems, missing steps, unavailable features, and pages not loading.